Customer-Support Agents: Inside the Resolution-Rate Arms Race
Customer-support agents are the most commercially mature category of Agentic AI-as-a-Service, and the entire market now competes on a single
A. Reyes · Jun 8, 2026 · 13 min
#per-resolution pricing
4 articles tagged "per-resolution pricing".
E-commerce Agents: How Catalog and Customer Service Got Their First Real Autonomous Workers
E-commerce agents are vertical AI systems sold as a service that run two of the most labor-heavy parts of an online store: keeping the produ
J. Okafor · Apr 17, 2026 · 17 min
Unit Economics Teardown: What a Customer-Support Agent Actually Costs at Scale
A customer-support agent that "deflects 70% of tickets" sounds like printing money. The real math is messier. Once you load in retries, esca
R. Devi · Mar 25, 2026 · 13 min
Per-Resolution Pricing in Support: The Intercom Fin Playbook, Examined
Intercom set off the most-watched pricing experiment in the agent economy when it priced Fin at $0.99 per resolution instead of per seat or
L. Karlsson · Mar 10, 2026 · 12 min