The Trust Dashboard Customers Actually Want From GaaS Vendors
Buyers of Agentic AI-as-a-Service have stopped being impressed by demos. What they want before signing is a live trust dashboard: task succe
M. Hale · Mar 8, 2026 · 13 min
#agent reliability metrics
4 articles tagged "agent reliability metrics".
The First Credible GaaS Benchmark Report: What It Actually Needs to Contain
Agentic AI-as-a-Service is being sold on vibes and demo videos. There is no shared yardstick, no "agent G2," no Magic Quadrant that measure
S. Bauer · Mar 5, 2026 · 17 min
Task Success Rate: How Leading Vendors Actually Measure It
Task success rate sounds like one number. It isn't. When a GaaS vendor tells you their agent "succeeds 92% of the time," they've made a doze
T. Brennan · Feb 10, 2026 · 12 min
Human-Intervention Rate Is the New Churn Signal in Agentic AI-as-a-Service
In agent products, customers rarely cancel before they quietly start taking over. Long before a logo churns, the human-intervention rate, t
S. Bauer · Jan 29, 2026 · 15 min